> ## Documentation Index
> Fetch the complete documentation index at: https://docs.remapdb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment failed: next steps

> Resolve payment incidents in Remapdb, including incomplete checkout, past-due renewals, unpaid invoices, and expired payment methods.

Use this page when billing warnings appear in Remapdb and you need to recover service quickly.

## Problem

You may see:

* Payment incomplete
* Payment past due
* Unpaid invoice warning
* Expired or expiring payment method warning

## Where you see it

* Top warning banner in the app
* **Status** in **Settings > Billing**
* **Invoice history** rows in **Settings > Billing**

## Why this happens

| Incident           | Most common reason                                  |
| ------------------ | --------------------------------------------------- |
| Payment incomplete | Checkout or payment authentication was not finished |
| Payment past due   | Renewal charge failed                               |
| Unpaid invoice     | Invoice is still open and unpaid                    |
| Card expired       | Saved payment method is no longer valid             |
| Card expiring soon | Saved payment method is close to expiry             |

## How to fix it

### Fast recovery path

1. Open **Settings > Billing**.
2. Check **Status**.
3. In **Payment method**, click the **Manage** button and confirm your default payment method is valid.
4. In **Invoice history**, open and pay any invoice marked due.
5. Refresh **Settings > Billing** and confirm warnings are cleared.

### Payment incomplete

1. Open **Settings > Billing**.
2. Click the **Update subscription** button.
3. Repeat the plan confirmation flow.
4. Complete payment authentication if requested.
5. Return to **Settings > Billing** and check status.

### Payment past due

1. In the warning banner, click **Update payment method**.
2. If the banner button is not shown, open **Settings > Billing** and click the **Manage** button in **Payment method**.
3. Update your default payment method in Stripe.
4. Return to Remapdb.
5. Pay any unpaid invoice shown in **Invoice history**.
6. Refresh the page and recheck status.

### Unpaid invoice warning

1. In the banner, click **View and pay invoice** when available.
2. If needed, open **Settings > Billing** and click the invoice open icon in **Invoice history**.
3. Complete invoice payment in Stripe.
4. Return to Remapdb and refresh.
5. Confirm the invoice is no longer due.

### Expired or expiring payment method

1. Open **Settings > Billing**.
2. In **Payment method**, click the **Manage** button.
3. Replace or update your default payment method in Stripe.
4. Return to Remapdb.
5. Confirm the new method details are shown.

<Warning>
  If payment issues remain unresolved, Remapdb can move the subscription to a non-paying state. In that case, subscription will fall back to Free-tier behavior and paid features will be removed.
</Warning>

## What to verify after recovery

* **Status** is no longer incomplete, past due, unpaid, or canceled.
* **Renew date** is present and correct.
* Payment method is valid and not near expiry.
* Latest due invoice is paid.
* Your expected paid features are available.

## If it still does not work

1. Capture the exact status text from **Settings > Billing**.
2. Capture the invoice ID for any unpaid invoice.
3. Capture the last 4 digits and expiry date of your current default payment method.
4. Open [Support request process](/support/support-request-process) and send these details to support.

## Related actions

* [Billing invoices and payment methods](/billing/billing-invoices-and-payment-methods)
* [Billing subscription lifecycle](/billing/billing-subscription-lifecycle)
* [Billing and plans](/billing)