> ## Documentation Index
> Fetch the complete documentation index at: https://docs.remapdb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help in Remapdb with the right support flow, clear troubleshooting order, and faster ticket resolution.

Use this section when you need help from the Remapdb team or you want to solve an issue quickly on your own.

## What this section covers

* How to pick the right support option in the app.
* How to submit a request that gets resolved faster.
* How to troubleshoot common widget, quoting, and API access issues before escalation.

## Support options in Remapdb

| Support option                      | Where to click                                                                                                     | Best for                                                                                                           | Plan requirement        |
| ----------------------------------- | ------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------ | ----------------------- |
| General support request             | Open [Support](https://app.remapdb.com/support), then click the button with the support email address              | Bugs, account-specific issues, API access questions, unclear behavior                                              | None                    |
| Live chat support                   | Open [Support](https://app.remapdb.com/support), then click **Live chat support**                                  | Real-time help for active blockers                                                                                 | Feature access required |
| Widget code installation help       | Open [Support](https://app.remapdb.com/support), then in **Widget code installation** click **Request help**       | Script installation and placement help                                                                             | None                    |
| WordPress plugin installation help  | Open [Support](https://app.remapdb.com/support), then in **WordPress plugin installation** click **Request help**  | WordPress plugin setup help                                                                                        | Feature access required |
| Widget styling help                 | Open [Support](https://app.remapdb.com/support), then in **Widget complete custom styling** click **Request help** | Advanced widget styling help. Full flow: [Widget styling request process](/support/widget-styling-request-process) | Feature access required |
| Custom auto-reply email domain help | Open [Support](https://app.remapdb.com/support), then in **Custom auto-reply email domain** click **Request help** | Sender-domain setup guidance                                                                                       | Feature access required |

<Info>
  If a support action is disabled, check your [plan](https://app.remapdb.com/settings/billing) and [feature access](/feature-availability-by-plan) first.
</Info>

## Use this order when you need help

<Steps>
  <Step title="Start with the matching help page">
    Open the article for your exact issue first, so you can solve common setup mistakes without waiting for support.
  </Step>

  <Step title="Check current support availability">
    Open [Service status](/support/service-status) to see whether support is currently online and what response timing to expect.
  </Step>

  <Step title="Submit the most specific support flow">
    Open [Support request process](/support/support-request-process) and choose the form that matches your case.
  </Step>

  <Step title="Share complete evidence in the first message">
    Include the live page URL, widget ID, exact error text, screenshot, and the time of the latest failed test.
    If you are not sure where to find these, open [Support request process](/support/support-request-process#how-to-find-details-for-support-requests).
  </Step>
</Steps>

## Pages in this section

<div className="px-4 pb-10 max-w-6xl mx-auto">
  <Columns cols={2}>
    <Card title="Help center" href="/support/help-center" className="rounded-sm">
      Find the right guide quickly and move through docs in the right order.
    </Card>

    <Card title="Support request process" href="/support/support-request-process" className="rounded-sm">
      Learn the exact request forms, required fields, and what happens after submit.
    </Card>

    <Card title="Widget styling request process" href="/support/widget-styling-request-process" className="rounded-sm">
      Submit complete styling requests with the right details so support can implement changes faster.
    </Card>

    <Card title="Service status" href="/support/service-status" className="rounded-sm">
      Understand what the support status banner means and what to do next.
    </Card>

    <Card title="Widget not visible" href="/support/widget-not-visible" className="rounded-sm">
      Fix missing widget output with a practical, code-accurate checklist.
    </Card>

    <Card title="Quoting issues" href="/support/quoting-issues" className="rounded-sm">
      Fix quote form availability, validation, file upload, captcha, and delivery issues.
    </Card>
  </Columns>
</div>