> ## Documentation Index
> Fetch the complete documentation index at: https://docs.remapdb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quoting issues

> Fix quote form problems in Remapdb, including unavailable quotes, validation failures, and missing quote emails.

Use this page when the quote form does not open, does not submit, or submits but your team does not receive the quote.

## Typical symptoms

* **Request a quote** does not open the form.
* The form opens but submission fails.
* You see validation, captcha, or checksum errors.
* File upload does not appear or an uploaded file is rejected.
* Dealer selector does not appear, or the selected dealer does not receive the quote email.
* You see a message that quotes are unavailable.
* The quote is submitted but your team does not receive it.

## Step-by-step fix

<Steps>
  <Step title="Step 1: Check quote availability and daily limit">
    Open the live widget, then click **Request a quote**.

    If quotes are unavailable, open [Manage daily quote limit](/widget/quoting/manage-daily-quote-limit) and check your current usage.
  </Step>

  <Step title="Step 2: Verify quote form setup">
    Open the [**Quoting**](https://app.remapdb.com/widget/quoting) item in the main navigation, then open [Email and inputs](/widget/quoting/email-and-inputs).

    Confirm recipient email, visible fields, and required fields are configured as expected.
  </Step>

  <Step title="Step 3: Verify file upload setup when files are involved">
    Open [File upload](/widget/quoting/file-upload).

    Confirm your plan includes file upload, the **File upload** setting is turned on, and the test file is below the shown file limit.
  </Step>

  <Step title="Step 4: Verify services and options setup">
    Open [Set services and pricing](/widget/quoting/set-services-and-pricing).

    Confirm the service list is configured correctly for the vehicle types you use.
  </Step>

  <Step title="Step 5: Verify dealer setup when dealer routing is involved">
    Open [Set dealer network](/widget/quoting/set-dealer-network).

    Confirm **Enable dealers** is on, at least one dealer card is saved in **Manage dealers**, and the selected dealer email is correct.
  </Step>

  <Step title="Step 6: Retry submit with fresh form data">
    Re-select vehicle details, fill the form again, then submit.

    This avoids stale form state and mismatched validation data.
  </Step>

  <Step title="Step 7: Check captcha and browser blockers">
    If you see captcha errors, disable strict blocking extensions for the page and try again.
  </Step>

  <Step title="Step 8: Verify post-submit email flow">
    Open [Set up quoting automation](/widget/quoting/set-up-quoting-automation) and confirm sender/automation settings are correct.
  </Step>
</Steps>

## Common quote messages and what they mean

| Message                                                                                                  | Meaning                                                                              | What to do                                                                                                         |
| -------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------ |
| `reCAPTCHA verification failed. Please try again.`                                                       | Captcha token was missing/invalid/expired                                            | Reload page and submit again; check blockers                                                                       |
| `Checksum verification failed.`                                                                          | Form data is out of sync with current vehicle selection                              | Re-select vehicle and submit again                                                                                 |
| `Thank you for your interest! Quotes are currently unavailable at this time. Please try again tomorrow.` | Daily quote limit has been reached                                                   | Check [Manage daily quote limit](/widget/quoting/manage-daily-quote-limit)                                         |
| `File uploads are not available for this widget.`                                                        | File upload is not included, not enabled, or no longer available for the widget plan | Check [File upload](/widget/quoting/file-upload) and [Feature availability by plan](/feature-availability-by-plan) |
| `You can upload up to ... files.`                                                                        | The selected files exceed the current file count limit                               | Remove extra files and submit again                                                                                |
| `File is too large. Max size is ...`                                                                     | One selected file exceeds the current size limit                                     | Upload a smaller file                                                                                              |
| `Fix the errors on the page to continue.`                                                                | One or more required fields are invalid                                              | Correct highlighted fields and resubmit                                                                            |

<Info>
  Quote capacity depends on your [plan](https://app.remapdb.com/settings/billing) and [feature access](/feature-availability-by-plan).
</Info>

## If the issue continues

Include these details in your support request:

* Live page URL (copy from the browser address bar on the exact page used for the test).
* Widget ID (open **Installation**, then in **2. Install widget code** copy the `data-widget` value).
* Vehicle combination used in the test (vehicle type, brand, model, generation, engine).
* Exact error message shown (copy exactly as displayed).
* File name and file size, if the issue involves file upload.
* Selected dealer name and dealer email, if the issue involves dealer routing.
* Time of the failed submit (include your timezone).
* Screenshot of the form state.

Then open [Support request process](/support/support-request-process).

## Related actions

* [Quoting](/widget/quoting)
* [Manage daily quote limit](/widget/quoting/manage-daily-quote-limit)
* [Email and inputs](/widget/quoting/email-and-inputs)
* [File upload](/widget/quoting/file-upload)
* [Set dealer network](/widget/quoting/set-dealer-network)
* [Support request process](/support/support-request-process)