> ## Documentation Index
> Fetch the complete documentation index at: https://docs.remapdb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service status

> Understand the support status banner in Remapdb and decide the right next action.

This page explains what the status information on the Remapdb support page means.

## What this status shows

* Current support team availability.
* Working hours text in your timezone.
* Usual response-time expectation.

## What this status does not show

* It is not a full infrastructure uptime dashboard.
  For infrastructure status, check <a href="https://status.remapdb.com" target="_blank" rel="noopener noreferrer">Remapdb Infrastructure Status ↗</a> page.
* It does not confirm that your widget or account configuration is correct.

## Status messages and next action

| Status shown on the support page     | What it means                    | What to do next                                                         |
| ------------------------------------ | -------------------------------- | ----------------------------------------------------------------------- |
| **Need Support? We're Online!**      | Support team is currently online | Submit your request now from [Support](https://app.remapdb.com/support) |
| **Support is currently unavailable** | Team is outside support hours    | Submit your request anyway; it will be handled in business hours        |

## Recommended workflow

<Steps>
  <Step title="Check status first">
    Open [Support](https://app.remapdb.com/support) and review current availability.
  </Step>

  <Step title="Run the matching troubleshooting page">
    Open [Widget not visible](/support/widget-not-visible) or [Quoting issues](/support/quoting-issues) based on your problem.
  </Step>

  <Step title="Escalate with full evidence">
    If the issue remains, submit a request with URL, widget ID, error text, screenshot, and test time.
    If needed, use [Support request process](/support/support-request-process#how-to-find-details-for-support-requests) to collect each detail.
  </Step>
</Steps>

## Related actions

* [Support](/support)
* [Support request process](/support/support-request-process)
* [Help center](/support/help-center)
* <a href="https://status.remapdb.com" target="_blank" rel="noopener noreferrer">Remapdb Infrastructure Status ↗</a>