> ## Documentation Index
> Fetch the complete documentation index at: https://docs.remapdb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Widget styling request process

> Submit a widget styling support request in Remapdb with the correct steps, required fields, and clear implementation details.

Use this page when you want the Remapdb support team to help with advanced widget styling.

## Before you start

* Confirm the style change cannot be done with your current branding settings.
* Prepare the exact website URL where the widget is live:
  * Open the live page where the widget is shown.
  * Copy the full URL from your browser address bar.
  * Use the published URL, not an editor preview URL.
* Prepare short, clear styling instructions (what to change and how it should look).

<Info>
  This request action depends on your [plan](https://app.remapdb.com/settings/billing) and [feature access](/feature-availability-by-plan). If the action is disabled, your current plan does not include styling support.
</Info>

## Open the request form

You can open the same request form in two ways:

<Steps>
  <Step title="Open from Support">
    Click the [**Support**](https://app.remapdb.com/support) item in the main navigation, then click the **Request help** button in **Widget complete custom styling**.
  </Step>

  <Step title="Open from Branding">
    Click the [**Branding**](https://app.remapdb.com/widget/branding) item in the main navigation, scroll to the help section, then click the **Help me with styling** button.
  </Step>
</Steps>

## Fill and submit the form

<Steps>
  <Step title="Enter website URL">
    In **Website URL**, enter the exact live page URL where you want style changes applied.
    Copy this URL directly from your browser address bar.
  </Step>

  <Step title="Enter details (optional but recommended)">
    In **Details**, describe what should change. Add links or references if you have brand examples.
  </Step>

  <Step title="Complete captcha">
    Complete the captcha check in the form.
  </Step>

  <Step title="Submit">
    Click the **Request help** button.
  </Step>
</Steps>

## Field requirements

### Website URL

* Required.
* Must be a valid website address.

Examples:

* `example.com`
* `https://example.com`
* `https://shop.example.co.uk`

### Details

* Optional.

## How to write useful details

A good request usually includes:

* What should change (colors, fonts, spacing, buttons, inputs).
* Where it should change (specific pages or sections).
* Visual references (brand guide, website section, screenshot).
* Any constraints (deadline, legal text, accessibility requirement).

Example:

```bash theme={null}
Please align the widget with our site style.

Website URL
https://example.com

Changes
- Primary button color: #0B6E4F
- Input corners: 6px
- Keep high contrast in light and dark mode

Scope
Homepage and service pages only
```

## What happens after submission

* You receive an in-app confirmation.
* A request ID is created.
* Support follows up to your account email.
* Usual response target shown in the interface is 1 to 3 business days.

## If the form does not submit

* Check that **Website URL** is filled with a valid website address.
* Check that captcha is completed.
* If the action is disabled, check [Feature availability by plan](/feature-availability-by-plan) and your [Billing](https://app.remapdb.com/settings/billing).

## Related actions

* [Support](/support)
* [Support request process](/support/support-request-process)
* [Custom CSS styling](/widget/branding/custom-css-styling)
* [Customisations](/customisations)