> ## Documentation Index
> Fetch the complete documentation index at: https://docs.remapdb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Temporary WordPress access

> Share temporary WordPress access securely when Remapdb support helps with plugin installation.

Use this only when support requests temporary access for installation or troubleshooting.

## Before you share temporary credentials

Before asking for WordPress help, make sure your [website is already added](/widget/installation/code-installation#step-1-add-website-in-remapdb) in Remapdb:

<Warning>
  If this is missing, the widget can fail to load even when plugin setup is correct.
</Warning>

## Create a temporary WordPress admin user

<Steps>
  <Step title="Open Users in WordPress">
    In WordPress admin, open **Users** from the main navigation.
  </Step>

  <Step title="Click Add user">
    Click the **Add user** button near the top of the page.
  </Step>

  <Step title="Fill user details">
    Complete the fields:

    * **Username**
    * **Email**
    * **Password** (use **Generate password**)
  </Step>

  <Step title="Set role to Administrator">
    In the **Role** dropdown, choose **Administrator**.
  </Step>

  <Step title="Create the user">
    Click the **Add User** button.
  </Step>
</Steps>

## Send this information to Remapdb support

Share these details through official Remapdb [support channels](https://app.remapdb.com/support):

1. Website URL where you want the widget to appear.
2. Temporary WordPress username.
3. Temporary WordPress password.

Support channels:

1. Email support.
2. Live chat (if included in your current plan).

## Important: what you should do yourself

The WordPress plugin installation flow is straightforward and is best done by you, because during setup you must enter your own Remapdb username and password.

<Warning>
  Security notice: Remapdb support will never ask for your personal Remapdb login credentials (email and password). Never share your personal account login details with anyone.
</Warning>

Remapdb support can help with:

1. Installing the plugin on your WordPress website.
2. Troubleshooting connection issues with the Remapdb app.
3. Reviewing screenshots and guiding you step by step.

## After support completes the work

For security, remove temporary access immediately:

1. Open **Users**.
2. Select the temporary user with the checkbox.
3. In **Bulk actions**, choose **Delete**.
4. Click **Apply**.

If you prefer to keep the user for a short time, change the password right away and remove access later.

<Warning>
  Never share your main owner/admin credentials. Always use a temporary user and remove it after support is done.
</Warning>