> ## Documentation Index
> Fetch the complete documentation index at: https://docs.remapdb.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up quoting automation

> Configure automatic customer confirmation emails, sender behavior, and template variables for your quote flow.

Use this page to control the automatic email sent to visitors after they submit a quote, and how sender details are shown.

Click the [**Quoting**](https://app.remapdb.com/widget/quoting) item in the main navigation, then open the **Automation** section.

## Step 1: Turn on auto-reply

In **Automation**:

1. Turn on the **Send auto-reply email** switch.

## Step 2: Set the email subject

1. In **Email subject**, enter your subject line.
2. Click the **Save** button.

## Step 3: Set the email template

1. In **Email template**, write your message.
2. Add variables where you want dynamic values.
3. Click the **Save** button.

Supported variables:

* `{{name}}` — visitor name.
* `{{vehicle_brand}}` — selected brand.
* `{{vehicle_model}}` — selected model.
* `{{vehicle_generation}}` — selected generation.
* `{{vehicle_engine}}` — selected engine.
* `{{contact_email}}` — your quote recipient email from **Email to receive quotes**.

Pricing variables (only when pricing is enabled and available on your plan):

* `{{price_breakdown}}`
* `{{total_price}}`

## Step 4: Set sender name

1. In **From name**, enter the name you want people to see.
2. Click the **Save** button.

The **Send from** value is shown as read-only in the standard setup.

## Step 5: Test end-to-end

<Steps>
  <Step title="Open a live page where your widget is installed." />

  <Step title="Submit a test quote with a real inbox you can access." />

  <Step title="Check team inbox delivery." />

  <Step title="Check dealer inbox delivery (if dealer routing is enabled)." />

  <Step title="Check customer auto-reply delivery." />

  <Step title="Confirm template variables are replaced correctly." />
</Steps>

## What happens after a quote is submitted

A successful quote can trigger up to three emails:

* Quote email to your team mailbox (set in **Email to receive quotes**).
* Quote email to the selected dealer (if dealer routing is enabled and a dealer is selected).
* Auto-reply email to the visitor (if **Send auto-reply email** is turned on).

If [File upload](/widget/quoting/file-upload) is enabled and the visitor attaches files, file links are included in quote emails.

## Who receives what, and where replies go

### Team quote email

* Sent to your **Email to receive quotes** address.
* If your team replies to this email, the reply goes to the visitor email from the form.

### Dealer quote email

* Sent to the selected dealer email saved in **Manage dealers** (when dealer routing is active).
* If the dealer replies, the reply goes to the visitor email from the form.

### Customer auto-reply email

* Sent to the visitor who submitted the quote.
* If the visitor replies, the reply goes to your **Email to receive quotes** address.

This keeps quote conversations in your sales/support inbox.

## Use your own sender domain

If you want to send from your own domain:

1. Click the **Help me use my domain** button in **Automation**.
2. Follow the Remapdb support setup process.
3. Complete domain verification and sender setup with support.

<Info>
  Custom sender domain setup depends on your [plan](https://app.remapdb.com/settings/billing) and [feature access](/feature-availability-by-plan).
</Info>

## Reset buttons

If needed, you can restore defaults:

* Click the reset icon next to **Email subject** to restore the default subject.
* Click the reset icon next to **Email template** to restore the default template.

## How this works with pricing

* If pricing is enabled, pricing details can be included in customer auto-replies.
* If pricing is disabled, quote automation still works, but pricing details are not included.

## Example template

```text theme={null}
Hi {{name}},

Thank you for your quote request for:
{{vehicle_brand}} {{vehicle_model}} {{vehicle_generation}} - {{vehicle_engine}}.

Our team will review your request and contact you shortly.
If you have questions, contact us at {{contact_email}}.
```

## Good practices

* Keep **From name** stable so customers recognize your messages.
* Use the same sender name across all quote emails.
* After changes, submit a real test quote and check inbox and spam folders.

<Info>
  Auto-reply availability and pricing variables depend on your [plan](https://app.remapdb.com/settings/billing) and [feature access](/feature-availability-by-plan).
</Info>

## Related actions

* [Email and inputs](/widget/quoting/email-and-inputs)
* [Set services and pricing](/widget/quoting/set-services-and-pricing)
* [Custom email domain setup information](/widget/quoting/custom-email-domain-setup-information)
* [Support request process](/support/support-request-process)