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Use this page when billing warnings appear in Remapdb and you need to recover service quickly.

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Problem

You may see:
  • Payment incomplete
  • Payment past due
  • Unpaid invoice warning
  • Expired or expiring payment method warning

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Where you see it

  • Top warning banner in the app
  • Status in Settings > Billing
  • Invoice history rows in Settings > Billing

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Why this happens

IncidentMost common reason
Payment incompleteCheckout or payment authentication was not finished
Payment past dueRenewal charge failed
Unpaid invoiceInvoice is still open and unpaid
Card expiredSaved payment method is no longer valid
Card expiring soonSaved payment method is close to expiry

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How to fix it

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Fast recovery path

  1. Open Settings > Billing.
  2. Check Status.
  3. In Payment method, click the Manage button and confirm your default payment method is valid.
  4. In Invoice history, open and pay any invoice marked due.
  5. Refresh Settings > Billing and confirm warnings are cleared.

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Payment incomplete

  1. Open Settings > Billing.
  2. Click the Update subscription button.
  3. Repeat the plan confirmation flow.
  4. Complete payment authentication if requested.
  5. Return to Settings > Billing and check status.

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Payment past due

  1. In the warning banner, click Update payment method.
  2. If the banner button is not shown, open Settings > Billing and click the Manage button in Payment method.
  3. Update your default payment method in Stripe.
  4. Return to Remapdb.
  5. Pay any unpaid invoice shown in Invoice history.
  6. Refresh the page and recheck status.

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Unpaid invoice warning

  1. In the banner, click View and pay invoice when available.
  2. If needed, open Settings > Billing and click the invoice open icon in Invoice history.
  3. Complete invoice payment in Stripe.
  4. Return to Remapdb and refresh.
  5. Confirm the invoice is no longer due.

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Expired or expiring payment method

  1. Open Settings > Billing.
  2. In Payment method, click the Manage button.
  3. Replace or update your default payment method in Stripe.
  4. Return to Remapdb.
  5. Confirm the new method details are shown.
If payment issues remain unresolved, Remapdb can move the subscription to a non-paying state. In that case, subscription will fall back to Free-tier behavior and paid features will be removed.

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What to verify after recovery

  • Status is no longer incomplete, past due, unpaid, or canceled.
  • Renew date is present and correct.
  • Payment method is valid and not near expiry.
  • Latest due invoice is paid.
  • Your expected paid features are available.

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If it still does not work

  1. Capture the exact status text from Settings > Billing.
  2. Capture the invoice ID for any unpaid invoice.
  3. Capture the last 4 digits and expiry date of your current default payment method.
  4. Open Support request process and send these details to support.