What this status shows
- Current support team availability.
- Working hours text in your timezone.
- Usual response-time expectation.
What this status does not show
- It is not a full infrastructure uptime dashboard. For infrastructure status, check Remapdb Infrastructure Status ↗ page.
- It does not confirm that your widget or account configuration is correct.
Status messages and next action
| Status shown on the support page | What it means | What to do next |
|---|---|---|
| Need Support? We’re Online! | Support team is currently online | Submit your request now from Support |
| Support is currently unavailable | Team is outside support hours | Submit your request anyway; it will be handled in business hours |
Recommended workflow
Check status first
Open Support and review current availability.
Run the matching troubleshooting page
Open Widget not visible or Quoting issues based on your problem.
Escalate with full evidence
If the issue remains, submit a request with URL, widget ID, error text, screenshot, and test time.
If needed, use Support request process to collect each detail.