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Use this page when the widget does not show on your live page or shows an error in the widget area.
If your website is missing in Allowed websites, the widget will not load.

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Step-by-step fix

1

Step 1: Check Allowed websites first

Open the Installation page in Remapdb, then check Add allowed websites.Make sure the website in your browser address bar is added exactly.If you need help with website format, open Code installation.
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Step 2: Confirm your plan website limit

If your plan website limit is full, newly added websites can stay listed but inactive.Open Billing to check your current plan, and open Feature availability by plan for limits.
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Step 3: Confirm code is installed on the live page

Check the live page source and confirm both are present:
  • Widget container element.
  • The Remapdb embed script with the correct widget ID.
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Step 4: Test the published website, not editor preview

If you use a website builder, open the published website URL and test there.
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Step 5: Check subscription health

If subscription is not operational, the widget can be blocked even when code and website are correct.Open Billing and confirm subscription is active.
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Step 6: Clear cache and test again

Clear website cache/CDN cache, then reload with hard refresh (Ctrl/Cmd + Shift + R).

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Most common widget error codes

Error codeMeaningPrimary action
0030Widget ID not foundVerify widget ID in embed code
0031Website context missingRe-check embed setup
0032Website is not allowedAdd this website in Allowed websites
0036Subscription is not operationalFix subscription status in Billing
There are other less common error codes that may be displayed in the widget area. If you see an error code that is not listed above, please contact support for assistance. Make sure to include the error code in your support request.

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Other common issues

IssuePrimary action
Widget is displayed but does not openRe-check your widget configuration
Widget is displayed but styling is incorrectCheck your branding settings and custom CSS
Widget is displayed but some features are not workingCheck your subscription plan for feature availability

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If it still does not work

Send this in your support request:
  • Live page URL (copy from the browser address bar on the page where the issue happens).
  • Widget ID (open Installation, then in 2. Install widget code copy the data-widget value).
  • Full error text and code (copy exactly as shown).
  • Screenshot of browser console/network errors.
  • Time of the latest failed test (include your timezone).
If needed, use Support request process for a full “how to find each detail” checklist. Then open Support request process.